A TikTok user has shared an alleged ordeal at Melbourne International Airport where an airline worker was ‘rude’ to her.
Jayden Clarke, a 21-year-old Australian, took to the video-sharing platform to express his grief at the way he was treated by Jetstar employees working inside the terminal – but the airline has a different perspective on what happened.
‘I’m currently shaking when I tell you, because I never thought I’d be abused by airport staff, but here we are,’ Jayden began.
‘I understand everyone has bad days and can be a bit snappy at times. But I have never experienced any customer service like this.’
Jayden claims he only asked the woman in the Jetstar uniform if he was in the right terminal for the flight to Los Angeles because he was traveling by himself.
Jayden Clarke, a 21-year-old Australian, took to the video-sharing platform to express his grief over the way he was treated by a Jetstar employee working inside the terminal.
‘I froze for a second because he had a walkie talkie. So I was like, “Oh, maybe he’ll be busy.” And then he just looked at me,’ he added, mimicking Stauffer’s face.
‘Usually, it would annoy me enough where I’d be like, “Okay, let me talk to the manager. Why are you giving me this look? What have I done to you?”‘
The young man then recalls how he asked her politely if he could help, as he was not sure if he was at the right terminal for his flight.
‘He asked me which airline I was flying with, and I said Fiji [Airways],’ he continued.
The incident took a turn for the worse, when Jayden recalls the woman aggressively pointing at her uniform and saying ‘extremely’, ‘You see? can you see I don’t work for Fiji, I work for Jetstar. Go sit down.’
Jayden claims he only asked the woman in the Jetstar uniform if he was in the right terminal for the flight to Los Angeles because he was traveling by himself.
Jayden said he was ‘shocked’ by the rude comments, as he also claimed staff ‘screamed’ across the counter to tell him to stop ‘whining’ in front of hundreds of other passengers.
‘I literally replied and said, “No need to be so rude.” He was like, “I’m not rude! I don’t work for that airline!”‘ she said.
‘He was staring at me in front of everyone sitting around.’
Jayden claims the woman threatened him after he tried to take a picture of his name badge.
Proving she hadn’t taken a picture of him by showing her phone, she told him: ‘I’m shaking right now. You’re giving me so much trouble.’
A Jetstar spokesperson told Daily Mail Australia on Friday: ‘We have spoken to a member of our team and Mr Clarke has a different version of events. However, we take all feedback and complaints seriously and have reached out to our customer team to better understand its approach.
He alleges that the airline worker replied: ‘If you’re shaking now, if you don’t sit down and calm down, wait until the AFP gets here.’
Gobsmacked, Jayden said he didn’t want to make a scene because he didn’t want to be kicked out of his flight. But at the same time, he was still shocked by the way he was treated and spoken to.
‘I will never fly with Qantas or Jetstar again,’ he said.
A Jetstar spokesperson told Daily Mail Australia on Friday: ‘We have spoken to a member of our team and Mr Clarke has a different version of events.
‘However, we take all feedback and complaints seriously and have reached out to our customer team to better understand its approach.’
Jetstar is a wholly owned subsidiary of Qantas and is known for its cheap airfares, but passengers often face problems from the airline.
Last week, a group of passengers were forced to sleep on the floor of the Whitsundays airport after a Jetstar flight was cancelled.
Last week, Jetstar passengers were left to sleep on the floor (above) at Prosperine Airport when their flight was delayed for 30 hours.
The passengers were stuck at Proserpine Airport for 30 hours after they encountered engineering problems on board the plane and were unable to leave.
The peak school holiday season meant most accommodation was booked in advance, so passengers had no place to stay if flights were cancelled.
A Jetstar spokeswoman explained that bad weather at Proserpine meant the airline could not fly a replacement plane or even an engineer to fix the problem.
‘We are truly sorry for this long disruption and know it would have been an uncomfortable night for passengers,’ they said.
Jetstar tried to organize a flight to take the passengers to Brisbane where there would be accommodation, but fog prevented the flight from landing on the Whitsunday.
Food, drink and assistance are said to be available for passengers at night.
The passengers landed in Melbourne on Wednesday afternoon.
Jetstar is a wholly owned subsidiary of Qantas and is known for its cheap airfares, but passengers often face problems with the airline.